Type VII C u-boat (3D model)

Sigh... Haven't heard from the store. Sent them email yesterday, no response yet. Promised delivery time is over. I guess I have to find those plans somewhere else.
 
Well, could you translate this, please:


Waiting for delivery

Hi,
I've placed an order for Planrolle: Uboottyp VII C on 17. this month, and no status updates since then. I just would like to know what is the situation and when will you deliver the item, I'm in hurry to get those plans. Order number: 500173740.
Regards,
Tuomas Mämmelä
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Allthough I think that your letter is very clear, in German I would write the following:


Frage zum Status meiner Bestellung Nr. 500173740


Sehr geehrte Damen und Herren,

am 17.09.2012 habe ich bei Ihnen unter der o.g. Bestellnummer diese Planrolle bestellt:

U-Boot Typ VII C.

Könnten Sie mir bitte mitteilen, wann ich mit der Lieferung rechnen kann, da die Sache sehr eilt.

Vielen Dank im voraus.

Mit freundlichen Grüßen

Tuomas Mämmelä

*Address*
 
Thank you very much! I really appreciate your help. Also I hope they are more happy to answer that one... :)

EDIT: Some good news for a while: I found a business near me that will scan black and white A1-size construction drawings to PDF format for only 1,65€ per item.
 
You're always welcome, Tuomas! :)

Good idea with the copy shop! That's much cheaper and quicker though! ;)
 
Shorker said:
Good idea with the copy shop! That's much cheaper and quicker though! ;)
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Well I still need to get the plans first. But yeah, that's cheap scanning, because one other place would have taken 20€ per item plus 10€ for burning a CD.
 
I made something I thought I would never do - I called them.

We both spoke very primitive English so we understood each other for the most part. :oops: He promised to send me email so I can pay beforehand - they don't sent to foreign countries with invoice. For some reason I didn't get any error message when I selected the invoice option so that caused some strange things in their system.

Also, now I know to train how to spell my name (like T-U-O-M...) before calling foreign customer support. I was embarassed when I couldn't do it... So he asked for my customer number lol.
 
Oh man! They should have e-mailed you about their invoicing policy... - anyway, very good idea to call them directly though. Just let me know if there still should be
a problem. Then I will call them too. ;)

Damn - WE NEED THESE U-BOATS! :D
 
Actually I just received email from them in German. I need your help to solve it, I'll post it when I get home.
 
Sehr geehrter Herr Prof. Mämmelä,

der von Ihnen bestellte Titel ist zur Zeit leider nicht lieferbar. Der Verlag plant einen Nachdruck. Als Erscheinungstermin wird vom Verlag der 1. November 2012 angegeben.
Ihre Bestellung ist zur Nachlieferung bei uns vorgemerkt.

Bitte lassen Sie uns Ihre Kreditkartendaten zukommen. Wir lassen Ihnen sonst auch gern eine Proforma zukommen.
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Unfortunately, I also got an English email saying this:

Sehr geehrter Herr Prof. Mämmelä,

unfortunately, according to publishing company this title is sold off completely. A new edition is not planned.
Hence, their order is not reserved further with us.
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Mingan : ??? These are two different messages... - very unprofessional in my eyes and not very trust worthy, I think... o_O

The German notice says that the publisher plans to do a re-print release by Nov. 1st, 2012 and that your purchase is noted down (prebooked) for delivery.
They are asking for your credit card no. and will let you have a proforma invoice, if you would like to have one.

What shall we do now?

You may send me the two mails and I can write them a letter. Written stuff is always better than only telephone calls, in case there is a problem with the delivery.
But I can also call them about this matter, if you like. Maybe you can provide to me their phone number and the company's name in a PM (personal message/inbox).
 
OK then, let's try that first. Maybe you can also google this company before sending any money - who knows what you will find...?

They are doing very unprofessional. Maybe they do not have much international experience.
 
Nice I just checked my inbox five minutes ago and then noticed that you had asked about it three minutes ago. Very solid timing...

Their final response was this:

Dear Mr.Mämmelä,

sorry for the confusion: unfortunately there will be no reprint!
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So that's it I guess... But my secondary plan is rolling already, I ordered plans of type XXI "Elektroboote". Two of them was left in amazon.de so I grabbed some just in case. Must gain some motivation first...
 
Hm... I'm sorry for you that it didn't work. But it's always good to have a plan B! ;)
 
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